At Cognaigen, we aim to create a professional, respectful, supportive and career-focused learning environment for every student. This Attendance & Code of Conduct Policy explains what we expect from students during live classes, webinars, workshops, mentoring sessions, group activities and online learning.
By enrolling on a Cognaigen course, students agree to follow this policy.
1.1 Attendance Requirement
Students are expected to attend all scheduled classes, workshops, mentoring sessions and assessment-related sessions.
Regular attendance is important because Cognaigen courses are designed around:
Poor attendance may affect the student’s learning progress, completion status, certificate eligibility and access to career support services.
1.2 Minimum Attendance Expectation
Students should aim to maintain at least 95% attendance across the course.
For some programmes, projects or certification pathways, a higher attendance requirement may apply. Where this is the case, students will be informed before or during enrolment.
1.3 Joining Classes on Time
Students must join classes on time and remain for the full session unless they have a valid reason to leave early.
Students joining late may miss important explanations, practical steps or instructions. Repeated lateness may be treated as poor attendance.
Students should ideally join online classes 5 minutes before the scheduled start time to check their internet connection, audio, video and learning tools.
1.4 Absence from Class
If a student cannot attend a class, they should notify Cognaigen as early as possible.
Students may be asked to provide a reason for absence, especially where absence affects:
1.5 Repeated Absence
If a student repeatedly misses classes without notice, Cognaigen may contact the student to understand the reason and offer support where possible.
However, repeated absence may result in:
Loss of access to certain mentoring or career support services
1.6 Recordings and Catch-Up Materials
Where Cognaigen provides recordings, slides, notes or catch-up resources, these are for the enrolled student’s personal learning only.
Students must not copy, share, upload, sell, distribute or publicly post any Cognaigen learning materials without written permission.
1.7 Attendance and Certification
To receive a course completion certificate, students may need to meet attendance, participation, assessment and project requirements.
Cognaigen may withhold a completion certificate if a student:
A certificate confirms course participation and completion of required learning activities. It does not guarantee employment, promotion, visa approval or professional accreditation unless specifically stated in writing.
Students are expected to participate actively and professionally in the learning process.
This includes:
Cognaigen encourages students to ask questions and seek help. However, students are also expected to take personal responsibility for their own learning progress.
3.1 Respectful Behaviour
All students, trainers, mentors, staff and guest speakers must be treated with respect.
Students must not engage in:
Cognaigen aims to maintain an inclusive environment for learners from different backgrounds, countries, cultures, education levels and career stages.
3.2 Professional Communication
Students must communicate professionally during:
Students should avoid abusive, offensive, discriminatory, political, religiously inflammatory, sexually inappropriate or personally targeted comments.
3.3 Online Class Etiquette
During online classes, students should:
Video participation may be encouraged, but Cognaigen understands that some students may not always be able to keep their camera on.
3.4 Academic Honesty
Students must complete their own assignments, assessments, projects and exercises honestly.
Students must not:
Use of AI tools may be allowed for learning support where appropriate, but students must not use AI to misrepresent their own competence or submit work dishonestly.
3.5 Use of Course Materials
All Cognaigen course materials, including slides, recordings, templates, exercises, notes, project files, examples and documents, are provided for personal learning use only.
Students must not:
Unauthorised sharing of materials may result in removal from the course and possible further action.
3.6 Confidentiality
During classes and group activities, students may hear personal information, career details, project ideas, business information or professional experiences shared by other students, trainers or mentors.
Students must respect confidentiality and must not share other people’s personal or professional information outside the learning environment without permission.
3.7 Technology Use
Students are responsible for ensuring they have access to suitable technology for online learning, including:
Students must not misuse Cognaigen systems, platforms, links or learning environments.
This includes:
Impersonating another person
Cognaigen may take action where a student’s behaviour affects learning, safety, professionalism or the reputation of the training centre.
Examples include:
Depending on the seriousness of the issue, Cognaigen may take one or more of the following actions:
Where possible, Cognaigen will try to resolve issues fairly and proportionately.
Cognaigen understands that students may face personal, technical, health, work, family or financial difficulties during their course.
Students are encouraged to contact Cognaigen as early as possible if they are struggling with attendance, deadlines or participation.
Where reasonable and practical, Cognaigen may offer support such as:
Support will depend on the course structure, student circumstances and available resources.
If a student has a concern about another student, trainer, mentor, class session or learning experience, they should raise it with Cognaigen in a respectful and constructive way.
Complaints should include:
Cognaigen will review complaints fairly and may contact relevant parties before reaching a decision.
Cognaigen may update this Attendance & Code of Conduct Policy from time to time to reflect changes in course delivery, legal requirements, operational needs or student support processes.
The latest version will be made available on the website